February 15, 2021
Position
Technical Support Representative - Bilingual
Location
Currently remote. Proximity to Toronto or Montreal would be ideal.
Description
Main functions
Reporting to the Manager of Technical Support and Business Development and will be working closely the Technical Specialist; the ideal candidate will strengthen BioForest’s commercial sales team by providing technical support, troubleshooting, and act as a point of contact for product and equipment training to existing and new customers across North America.
Preference will be given to candidates who have graduated from a post-secondary program in Forestry, Environmental Sciences, Arboriculture, or a related discipline, that are looking to gain valuable experience in the field of urban forestry. Tasks associated with this position also include, but may not be limited to:
-Provide bilingual (English/French) technical support to customers within North America, including topics related to tree injection technology, insecticides, fungicides, herbicides, as well as key pests, pathogens, and invasive species as they relate to management of the urban or commercial forest
-Develop and nurture relationships with customers
-Deliver demonstrations, conduct training sessions, and meetings with potential and existing customers
-Maintain processes and procedures related to technical support
-Develop and maintain advanced knowledge in forest pest management, both urban and commercial
-Adhere to BioForest’s customer service standards
-Adhere to Health and Safety Policy
Qualifications
Technical skills
-Knowledge of forest entomology and pathology; familiarity with common forest pests, diseases, and invasive species of North America (emerald ash borer, gypsy moth, Dutch elm disease, buckthorn)
-Provincial Pesticide Applicator’s License and / or ISA Certification would be an asset
General criteria
-Must possess a valid driver’s license and can travel independently
-Oral and written proficiency in English and in French
-Demonstrated ability to perform public presentations
-Proficiency in Microsoft Office
-Experience in Customer Relation Management (CRM) systems would be an asset
-Experience in customer service or sales
Personal strengths required
-Excellent work ethic
-Professional and positive attitude
-Enthusiastic personality
-Sense of initiative
-Ability to work effectively with minimal supervision
-Team spirit
-Detail oriented
Education/Assets/Other
Pay/Benefits
Competitive compensation, commensurate with experience
Salary: Salary
Salary Rate: Based on knowledge and experience.
Pay Rate
Date Updated 15/02/2021
Status New
Date Ad ExpiresMarch 12, 2021
How to apply
Is this offer for you? Apply no later than March 12th, 2021.
Please send your resume as well as a cover letter via email referencing “Technical Support Representative” in the subject line to the attention of:
Elsa Cousineau, Technical Specialist: ecousineau(at)bioforest(dot)ca
Thank you for your interest in our organization, please note that only retained candidates will be contacted.
