April 1, 2019
Technical Support Assistant
Etobicoke (Toronto), ON
Reporting to the Ontario based Technical Specialist; you will assist our commercial sales team and be responsible for independently providing technical support, troubleshooting, offering product and equipment training, and act as a point of contact for existing customers. Preference will be given to candidates who have graduated from or are currently enrolled in a diploma or degree program in Forestry, Environmental Sciences, Arboriculture, or a related discipline, that are looking to gain valuable experience in the field of urban forestry.
Tasks associated with this position also include, but may not be limited to:
Provide technical support to customers within the territory, including topics related to tree injection technology, insecticides, fungicides, other products as well as key pests and pathogens as they relate to management of the urban or commercial forest;
Develop and nurture relationships with current customers
Deliver demonstrations, conduct training sessions, and meetings with potential and existing customers;
Maintain processes and procedures related to technical support;
Develop and maintain advanced knowledge in pest management, both urban and commercial;
Other duties as required;
Adhere to BioForest’s customer service standards;
Adhere to Health and Safety Policy at all times.
Knowledge of forest entomology and pathology; familiarity with common forest pests and diseases of Ontario (emerald ash borer, gypsy moth, Dutch elm disease);
Ontario Pesticide Applicator’s License or ISA Certification would be an asset.
Possess a valid “G” driver’s license and provide a driver’s abstract upon request;
Oral and written proficiency in English and in French;
Demonstrated ability to perform presentations;
Proficiency in Microsoft Office;
Experience in Customer Relation
Preference will be given to candidates who have graduated from or are currently enrolled in a diploma or degree program in Forestry, Environmental Sciences, Arboriculture, or a related discipline, that are looking to gain valuable experience in the field of urban forestry.
Date Ad Expires
June 3, 2019
How to apply
Is this offer for you? Please send your resume as well as a cover letter via email referencing “Technical Support Assistant” in the subject line to the attention of: Elsa Cousineau, Technical Specialist: ecousineau (at) bioforest (dot) ca.
Thank you for your interest in our organization, however please note that only retained candidates will be contacted.